Elevated 5xx Errors from Taskrouter

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 31, 2025 - 05:23 PDT

Update

Twilio Taskrouter was degraded for 2 minutes between 05:00 and 05:02 Pacific Time on 03/31/2025. During this period of time, customers may have experienced 5xx errors. The issue has now been resolved.

Posted Mar 31, 2025 - 05:21 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable API. We will follow up and provide customer impact details within 2 hours.

Posted Mar 31, 2025 - 05:13 PDT

This incident affected: FLEX (TaskRouter).