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        User Authentication Identity SNA Missing Redirects for Verizon in United States

        Incident Report for Twilio

        Resolved

        The incident has been resolved and User Authentication Identity for Verizon in the United States is operating normally.
        Posted Mar 17, 2026 - 14:56 PDT

        Monitoring

        We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 17, 2026 - 12:43 PDT

        Update

        Twilio customers may still be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are still working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 17, 2026 - 12:17 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 17, 2026 - 11:06 PDT
        This incident affected: CARRIER NETWORK (Verify Silent Network Auth).