SMS Delivery Delays to All Networks in Canada From Toll-Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to all networks in Canada from Toll-Free numbers. This incident has been resolved.

Posted Dec 10, 2021 - 01:35 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to all networks in Canada from Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 09, 2021 - 23:53 PST

Identified

We are experiencing SMS delivery delays when sending messages to all networks in Canada from Toll-Free Numbers. We have identified the issue is due to an ongoing maintenance. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 09, 2021 - 21:53 PST

Investigating

We are experiencing SMS delivery delays when sending messages to all networks in Canada from Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 09, 2021 - 20:53 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).