Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        MMS Delivery Delays From Twilio Long-Codes to US Carriers

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Nov 25, 2022 - 17:54 PST

        Monitoring

        Please find the current MMS delivery status from Twilio Long-Codes for the major carriers below:

        AT&T (status - Operational)
        T-Mobile (status - Operational)
        Sprint (status - Operational)
        Verizon (status - Operational)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)

        We will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 25, 2022 - 15:22 PST

        Update

        Please find the current MMS delivery status from Twilio Long-Codes for the major carriers below:

        AT&T (status - Operational)
        T-Mobile (status - Delayed)
        Sprint (status - Delayed)
        Verizon (status - Operational)
        MetroPCS (status - Delayed)
        US Cellular (status - Operational)

        We will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 25, 2022 - 13:52 PST

        Update

        Due to sustained high traffic on the US carrier networks, we continue experiencing MMS delivery delays from Twilio long-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

        AT&T (status - Operational)
        T-Mobile (status - Delayed)
        Sprint (status - Delayed)
        Verizon (status - Operational)
        MetroPCS (status - Delayed)

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 25, 2022 - 11:34 PST

        Investigating

        Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio long-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

        AT&T (status - Operational)
        T-Mobile (status - Delayed)
        Sprint (status - Delayed)
        Verizon (status - Operational)
        MetroPCS (status - Delayed)

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 25, 2022 - 09:37 PST
        This incident affected: CARRIER NETWORK (MMS Long Code, North America).