Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
Network connectivity issues with Super SIM has been resolved and Super SIM is operating normally at this time.
Monitoring
We have observed that the recent impact was limited to devices connected over AT&T. Currently, we are still monitoring the situation as approximately 5% of devices may still experience connectivity issues. Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console or through the APIs (by reactivating SIMs) if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices. We will provide another update in 4 hours or sooner as soon as we have more information available.
Update
We have observed that the recent impact was limited to devices connected over AT&T. Currently, we are still monitoring the situation as approximately 5% of devices may still experience connectivity issues. Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console or through the APIs (by reactivating SIMs) if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices. We will provide another update in 4 hours or sooner as soon as we have more information available.
Update
Beginning at 5:20 AM UTC, we observed about 10% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We are continuing to work on identifying and resolving the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Investigating
Beginning at 5:20 AM UTC, we observed about 10% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.