Duplicate SMS delivery issues to T-mobile Network in the US with a small subset of Short Codes

Incident Report for Twilio

Resolved

The duplicate SMS delivery issues to T-mobile Network in the US with a small subset of Short Codes has been resolved and is operating normally at this time.

Posted Aug 26, 2022 - 16:12 PDT

Monitoring

We are showing recovery with duplicate SMS delivery issues to T-mobile Network in the US with a small subset of Short Codes. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 26, 2022 - 14:14 PDT

Update

We are still experiencing duplicate SMS delivery issues to T-mobile Network in the US with a small subset of Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 26, 2022 - 13:20 PDT

Update

Our engineering team is still investigating a potential issue with duplicated delivery of SMS on United States T-Mobile network. We will provide an update in 1 hour or as soon as we have more information.

Posted Aug 26, 2022 - 13:02 PDT

Investigating

We've become aware of a potential issue with duplicated delivery of SMS on United States T-Mobile network. Our engineering team has been alerted and is actively investigating. We will provide an update in 30 minutes or as soon as we have more information.

Posted Aug 26, 2022 - 12:32 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).