Connectivity Issues with AU1 Region

Incident Report for Twilio

Resolved

We are no longer experiencing connectivity issues in AU1 hosts. Connectivity was hard down between 9:22 am - 9:27 am PST and it only affected international connectivity from AU Region to internet destinations outside Australia. This incident has been resolved.

Posted Mar 07, 2021 - 10:52 PST

Update

We are no longer observing connectivity issues in our AU1 hosts. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 07, 2021 - 10:26 PST

Monitoring

We are no longer observing connectivity issues in our AU1 hosts. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minute or as soon as more information becomes available.

Posted Mar 07, 2021 - 10:00 PST

Update

We are experiencing connectivity issues in our AU1 hosts. This affects international connectivity from AU Region to internet destinations outside Australia. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Mar 07, 2021 - 09:53 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice in au1 hosts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 07, 2021 - 09:36 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1).