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        SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy

        Incident Report for Twilio

        Resolved

        The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Italy is operating normally.
        Posted Oct 23, 2026 - 05:58 PDT

        Update

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 23, 2026 - 03:47 PDT

        Update

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 22, 2026 - 03:46 PDT

        Update

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 21, 2026 - 11:45 PDT

        Update

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 21, 2026 - 03:45 PDT

        Update

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 20, 2026 - 23:39 PDT

        Monitoring

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 20, 2026 - 21:33 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 20, 2026 - 05:18 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 20, 2026 - 01:17 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2026 - 23:17 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 19, 2026 - 22:17 PDT

        Monitoring

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2026 - 20:14 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 19, 2026 - 19:32 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2026 - 17:32 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 19, 2026 - 16:31 PDT

        Update

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 19, 2026 - 14:44 PDT

        Monitoring

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2026 - 12:43 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2026 - 10:54 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 19, 2026 - 09:54 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 19, 2026 - 09:53 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).