SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric and Long Codes to Safaricom Kenya

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Safaricom network subscribers in Kenya is operating normally.

Posted Aug 02, 2026 - 08:57 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 02, 2026 - 07:51 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 02, 2026 - 06:52 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 02, 2026 - 06:17 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).