SMS Delivery Delays to Surf Network in Brazil for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Delays to Surf Telecom Network in Brazil. This incident has been resolved.

Posted Nov 01, 2023 - 00:35 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending to the Surf Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 22:57 PDT

Update

We are continuing to experience SMS delivery delays when sending to the Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 19:14 PDT

Update

We are continuing to investigate the issue causing SMS Delivery Delays when sending to the Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 17:10 PDT

Update

We are experiencing SMS Delivery Delays to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 16:13 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays when sending to the Surf Telecom network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 31, 2023 - 16:07 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).