SMS Delivery Receipt Delays to Multiple Networks in the United States Over a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving message delivery reports when sending SMS messages to multiple networks in the United States over a subset of short codes. This incident has been resolved.

Posted Nov 09, 2023 - 12:26 PST

Monitoring

We are observing recovery in delivery reports when sending SMS messages to multiple networks in the United States over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 09, 2023 - 10:27 PST

Update

We are still experiencing delays in receiving message delivery reports when sending SMS messages to multiple networks in the United States over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 09, 2023 - 08:35 PST

Update

We continue to experience delays in receiving message delivery reports when sending SMS messages to multiple networks in the United States over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 09, 2023 - 00:26 PST

Update

We continue to experience delays in receiving message delivery reports when sending SMS messages to multiple networks in the United States over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 08, 2023 - 20:30 PST

Update

We continue to experience delays in receiving message delivery reports when sending SMS messages to multiple networks in the United States over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2023 - 18:40 PST

Investigating

We are experiencing delays in receiving message delivery reports when sending SMS messages to multiple networks in the United States over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2023 - 17:47 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).