SMS Delivery Reports Delays to Canada Over Short Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Canada over short code. This incident has been resolved.

Posted May 13, 2021 - 12:39 PDT

Monitoring

We are observing recovery in delivery report (DLRs) when sending messages to Canada numbers over short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 13, 2021 - 10:54 PDT

Update

We are continuing to experience delays on receiving delivery reports (DLRs) when sending messages to Canada numbers over short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 13, 2021 - 09:45 PDT

Investigating

We are experiencing delays on receiving delivery reports (DLRs) when sending messages to Canada numbers over short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 13, 2021 - 08:47 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).