Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Reports Delays to Canada Over Short Code
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages to Canada over short code. This incident has been resolved.
      Posted May 13, 2021 - 12:39 PDT
      Monitoring
      We are observing recovery in delivery report (DLRs) when sending messages to Canada numbers over short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted May 13, 2021 - 10:54 PDT
      Update
      We are continuing to experience delays on receiving delivery reports (DLRs) when sending messages to Canada numbers over short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted May 13, 2021 - 09:45 PDT
      Investigating
      We are experiencing delays on receiving delivery reports (DLRs) when sending messages to Canada numbers over short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted May 13, 2021 - 08:47 PDT
      This incident affected: CARRIER NETWORK (SMS Short Code, North America).