SMS Delivery Failures To All Brazil Mobile Networks Over Local Long Codes.

Incident Report for Twilio

Resolved

We are observing successful SMS delivery to Brazil and no longer experiencing SMS failures. This incident has been resolved.

Posted Nov 30, 2020 - 19:26 PST

Monitoring

We are observing successful SMS delivery to Brazil for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 or as soon as more information becomes available.

Posted Nov 30, 2020 - 18:02 PST

Update

We are still experiencing delivery failures to Brazil - all Networks when sending from local long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 30, 2020 - 14:03 PST

Update

We are still experiencing delivery failures to Brazil - all Networks when sending from local long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 30, 2020 - 11:56 PST

Update

We are experiencing delivery failures to Brazil - all Networks when sending from local long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 30, 2020 - 11:03 PST

Investigating

We are experiencing delivery failures on all Brazil long code carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 30, 2020 - 10:39 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).