SMS Delivery Delays to Entel in Chile from a Subset of Domestic Longcodes (730-01)

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Entel in Chile from a Subset of Domestic Longcodes (730-01). This incident has been resolved.

Posted Jan 27, 2026 - 16:07 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Entel in Chile from a Subset of Domestic Longcodes (730-01). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 27, 2026 - 14:11 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Entel in Chile from a Subset of Domestic Longcodes (730-01). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 27, 2026 - 13:15 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).