SMS Delivery Receipts Delays to Multiple Networks in Multiple Countries in Latin America

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. This incident has been resolved.

Posted Jul 31, 2025 - 14:30 PDT

Update

We are observing recovery in delivery report delays from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 31, 2025 - 12:31 PDT

Monitoring

Posted Jul 31, 2025 - 10:30 PDT

Update

We are experiencing delays in receiving message delivery reports from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 31, 2025 - 09:15 PDT

Update

We are continuing to experience delays in receiving message delivery reports from Natcom Network in Haiti. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 31, 2025 - 08:41 PDT

Investigating

We are experiencing delays in receiving message delivery reports from Natcom Network in Haiti. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 31, 2025 - 07:47 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).