Potential Issues with Registering for FCM (Android, Web) Push Notifications

Incident Report for Twilio

Resolved

We are no longer experiencing issue regarding registering for FCM (Android, Web) push notifications. This incident has been resolved.

Posted Aug 08, 2024 - 04:06 PDT

Monitoring

We are observing recovery in registering for FCM (Android, Web) push notifications. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 08, 2024 - 02:09 PDT

Update

We are still investigating a potential issue with registering for FCM (Android, Web) push notifications. We've identified the underlying root cause as an outage of Google's Firebase Cloud Messaging service, which is used for push notifications across the Android ecosystem. We will provide an update in 4 hours or as soon as we observe recovery on Google's end.

Posted Aug 08, 2024 - 00:50 PDT

Update

We are currently investigating a potential issue with registering for FCM (Android, Web) push notifications. We have identified the underlying root cause to be an outage of Google's Firebase Cloud Messaging service that is used as the vehicle for push notifications across the Android ecosystem. We will update in 2 hours or as soon as we observe recovery at Google's end.

Posted Aug 07, 2024 - 22:50 PDT

Investigating

We are currently investigating a potential issue with registering for FCM (Android, Web) push notifications. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 07, 2024 - 22:45 PDT

This incident affected: PROGRAMMABLE MESSAGING (Notify, Conversations) and FRONTLINE.