SMS/MMS Delivery Delays to Verizon Network in the US Using Toll-Free Numbers and Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS/MMS delivery delays to Verizon network in the US using toll-free numbers and a subset of short codes. This incident has been resolved.

Posted Apr 04, 2023 - 15:37 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Verizon network in the US using toll-free numbers and a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 04, 2023 - 13:58 PDT

Update

We continue experiencing SMS/MMS delivery delays to Verizon network in the US using toll-free numbers and a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 04, 2023 - 13:48 PDT

Update

We continue experiencing SMS/MMS delivery delays to Verizon network in the US using toll-free numbers and a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 04, 2023 - 12:11 PDT

Update

We are experiencing SMS/MMS delivery failures when sending messages to Verizon networks in the US using toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 04, 2023 - 11:28 PDT

Investigating

Our monitoring systems have detected a potential issue with Toll-Free numbers on Verizon network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 04, 2023 - 11:12 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America).