SMS Delivery Delays from Twilio to Telefonica El Salvador

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in El Salvador is operating normally.

Posted Jun 27, 2026 - 21:54 PDT

Update

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 27, 2026 - 21:44 PDT

Update

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 27, 2026 - 17:44 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 27, 2026 - 15:38 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 27, 2026 - 14:36 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 27, 2026 - 14:22 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).