SMS Delivery Failures on Canada Videotron (302-500)

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Canada Videotron Network. This incident has been resolved.

Posted Apr 21, 2021 - 07:54 PDT

Monitoring

We are observing successful SMS delivery from Twilio short code numbers to Canada Videotron Network (302-500) for the last 20 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 21, 2021 - 06:02 PDT

Update

We are still experiencing delivery failures when sending messages from Twilio short code numbers to Canada Videotron Network (302-500). Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 21, 2021 - 05:38 PDT

Investigating

We are experiencing delivery failures when sending messages from Twilio short code numbers to Canada Videotron Network (302-500). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 21, 2021 - 04:39 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).