Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Failures on Canada Videotron (302-500)
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery failures to Canada Videotron Network. This incident has been resolved.
Monitoring
We are observing successful SMS delivery from Twilio short code numbers to Canada Videotron Network (302-500) for the last 20 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing delivery failures when sending messages from Twilio short code numbers to Canada Videotron Network (302-500). Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing delivery failures when sending messages from Twilio short code numbers to Canada Videotron Network (302-500). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).