Intermittent SMS formatting issues.

Incident Report for Twilio

Resolved

Messaging is fully operational.

Posted Feb 16, 2017 - 14:15 PST

Update

Our engineers have resolved issues with scrambled message bodies for a small subset of SMS from a US carrier partner. We are continuing to monitor.

Posted Feb 16, 2017 - 13:16 PST

Monitoring

Our engineers have completed routing changes to resolve issues with scrambled message bodies for a small subset of SMS from a US carrier partner. We are monitoring to confirm services are fully operational.

Posted Feb 16, 2017 - 13:02 PST

Investigating

We observed issues with message bodies scrambled for a small subset of SMS bodies from a carrier partner. Our engineers are rerouting to restore services. Next update in 15 minutes.

Posted Feb 16, 2017 - 12:32 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).