SMS and MMS Delivery Failures to and From Multiple Networks in Canada for a Subset Short Code Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery failures when sending messages to multiple networks in Canada for a subset of short code numbers. This incident has been resolved.

Posted Jun 04, 2024 - 14:02 PDT

Monitoring

We are observing successful MMS and SMS when sending and receiving messages to and from multiple networks in Canada for a subset of short code numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 04, 2024 - 12:01 PDT

Update

We are still experiencing MMS and SMS delivery failures when sending and receiving messages to and from multiple networks in Canada for a subset of short code numbers. Traffic for toll-free numbers has been restored. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 04, 2024 - 11:44 PDT

Update

We are experiencing MMS and SMS delivery failures when sending and receiving messages to and from multiple networks in Canada for a subset of Toll-Free and short code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 04, 2024 - 10:38 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS and MMS toll-free in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 04, 2024 - 10:26 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America).