Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS and MMS Delivery Failures to and From Multiple Networks in Canada for a Subset Short Code Numbers
Incident
Report for Twilio
Resolved
We are no longer experiencing MMS/SMS delivery failures when sending messages to multiple networks in Canada for a subset of short code numbers. This incident has been resolved.
Monitoring
We are observing successful MMS and SMS when sending and receiving messages to and from multiple networks in Canada for a subset of short code numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing MMS and SMS delivery failures when sending and receiving messages to and from multiple networks in Canada for a subset of short code numbers. Traffic for toll-free numbers has been restored. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing MMS and SMS delivery failures when sending and receiving messages to and from multiple networks in Canada for a subset of Toll-Free and short code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS and MMS toll-free in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America).