Intermittent push notification failures for iOS Voice SDK

Incident Report for Twilio

Resolved

We have rolled out a fix to resolve the issue with intermittent push notification delivery failures on the iOS Voice SDK.

Posted Sep 19, 2019 - 11:38 PDT

Identified

We’re working to address an issue with intermittent push notification failures for iOS Voice SDK. Customers may not receive incoming call push notifications when using both Apple’s sandbox and production push notifications infrastructure. The failures are consistent in Apple’s sandbox environment, and are intermittent in production. We have identified the root cause of these failures, and are preparing to roll out a fix. We will provide further updates, as more information becomes available.

Posted Sep 19, 2019 - 09:58 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Client Mobile US1) and PROGRAMMABLE MESSAGING (Notify).