Call Quality Issue From Subset of Twilio Phone Numbers In Brazil

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.

Posted Apr 28, 2025 - 10:25 PDT

Monitoring

We have started seeing recovery for calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2025 - 07:06 PDT

Investigating

We are observing call quality issues with Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 28, 2025 - 05:48 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).