500s From Flex TaskRouter Public APIs

Incident Report for Twilio

Resolved

We are no longer experiencing 500 error codes from Flex TaskRouter public APIs. This incident has been resolved.

Posted Jul 23, 2024 - 08:05 PDT

Monitoring

Flex TaskRouter public APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 23, 2024 - 07:30 PDT

Update

We continue to investigate an elevated rate of 500 errors from Flex TaskRouter public APIs. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 23, 2024 - 07:06 PDT

Update

We are currently investigating an elevated rate of 500 errors from Flex TaskRouter public APIs. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.

Posted Jul 23, 2024 - 06:48 PDT

Investigating

Our monitoring systems have detected a potential issue related to 500s from taskrouter public APIs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 23, 2024 - 06:38 PDT

This incident affected: FLEX (TaskRouter).