We are no longer experiencing delay in receiving delivery reports for a subset of messages sent to Indonesia XL networks. This incident has been resolved.
Posted Jan 20, 2022 - 19:28 PST
Monitoring
We are observing recovery in delivery report delays for a subset of messages sent to Indonesia XL network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jan 20, 2022 - 17:28 PST
Update
We are experiencing delays in receiving message delivery reports for a subset of messages sent to Indonesia XL network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Jan 20, 2022 - 16:52 PST
Investigating
Our monitoring systems have detected a potential issue with delivery reports missing for a subset of SMS messages sent to Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jan 20, 2022 - 16:28 PST
This incident affected: CARRIER NETWORK (SMS, APAC).