Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Update
We continue to face delays while vetting 10DLC campaigns. A third party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Customers are able to submit their Campaign requests. However, reviews are expected to take longer. Twilio continues to escalate the situation and work with the provider to help expedite this process. We will provide updates as soon as more information becomes available.
Update
We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 15 business days approximately until the situation is resolved. Twilio is working with the provider to help expedite this process. We will provide another update on 03/03/2023 at 10:45 am Pacific Time or as soon as more information becomes available.
Update
We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 15 business days approximately until the situation is resolved. Twilio is working with the provider to help expedite this process. We will provide another update every 7 days. Next update will be provided on 02/24/2023 at 10:45 am Pacific Time or as soon as more information becomes available.
Update
We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We are currently facing delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We are currently facing delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Update
We are currently facing delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
Update
We are currently facing delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in 24 hours or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with A2P 10DLC campaign reviews, facing delays due to high volume. Our engineering team has been alerted and is actively investigating. We will update as soon as we have additional information.
This incident affects: PROGRAMMABLE MESSAGING (SMS).