SMS Delivery Delays to 3 (Hutchison 3G) Network in the United Kingdom

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to 3 (Hutchison 3G) network in the United Kingdom. This incident has been resolved.

Posted Dec 01, 2023 - 18:40 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to 3 (Hutchison 3G) network in the United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 01, 2023 - 13:32 PST

Update

We continue to experience SMS delivery delays when sending messages to 3 (Hutchison 3G) network in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 01, 2023 - 11:22 PST

Investigating

We are experiencing SMS delivery delays when sending messages to 3 (Hutchison 3G) network in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 01, 2023 - 10:22 PST

This incident affected: CARRIER NETWORK (SMS, Europe).