MMS Delivery Delays to Multiple Networks in the US and CA for a subset of Long codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to multiple networks in the US and CA for a subset of long codes. This incident has been resolved.

Posted Dec 19, 2025 - 13:12 PST

Monitoring

We are observing successful MMS to Multiple Networks in the US and CA for a subset of Long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 19, 2025 - 11:17 PST

Update

We are still experiencing MMS Delivery Delays to Multiple Networks in the US and CA for a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 19, 2025 - 09:18 PST

Investigating

We are experiencing MMS Delivery Delays to Multiple Networks in the US and CA for a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 19, 2025 - 08:12 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America).