SMS Delivery Failures to Azercel in Azerbaijan

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Azercel in Azerbaijan. This incident has been resolved.

Posted Nov 10, 2021 - 22:32 PST

Investigating

We are continuing to investigate SMS delivery failures to the Azercel network in Azerbaijan. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 10, 2021 - 20:50 PST

Monitoring

We are observing recovery in SMS delivery failures when sending messages to the Azercel network in Azerbaijan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 10, 2021 - 19:12 PST

Update

We are continuing to investigate SMS delivery failures to the Azercel network in Azerbaijan. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 10, 2021 - 17:44 PST

Update

We are continuing to investigate SMS delivery failures to the Azercel network in Azerbaijan. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 10, 2021 - 15:52 PST

Update

We are investigating SMS delivery failures to the Azercel network in Azerbaijan. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 10, 2021 - 15:02 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery failures to the Azercel network in Azerbaijan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 10, 2021 - 15:00 PST

This incident affected: CARRIER NETWORK (SMS, Europe).