10DLC brand registrations for Canadian brands

Incident Report for Twilio

Resolved

Twilio 10 DLC brand registrations for Canadian brands were degraded between July 19th to August 9th. During this period of time, customers may have experienced 10DLC brand registration for Canadian brand failures. The issue has now been resolved for any new brands registered with Canadian Business Number. Twilio is working on a fix for the Brands submitted during the incident period. You may also alternatively delete the brand and register a new one.

Posted Aug 09, 2023 - 15:54 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with brand registration failures. We will follow up and provide customer impact details within 2 hours.

Posted Aug 09, 2023 - 14:59 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).