Billing Services, Account Actions and Phone Numbers Impacted

Incident Report for Twilio

Resolved

Certain services were degraded for 12 minutes between 05:01 and 05:13 Pacific Time on 01-11-2024. During this period of time customers may have experienced issues related to account creation/closures, provisioning or releasing numbers from the Console/API, and errors in the Console for billing-related pages and actions. The issue has now been resolved.

Posted Jan 11, 2024 - 06:22 PST

Investigating

Our monitoring systems have detected a potential issue with our billing services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2024 - 05:19 PST

This incident affected: DEVELOPER TOOLS (Console), TWILIO PLATFORM (Billing), and PHONE NUMBERS.