Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
We are now seeing full recovery of the network connectivity issue. This incident has been resolved.
Monitoring
We are now seeing over 98% recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.
Identified
Beginning at 20:30 UTC, we observed 25% of active data sessions on Super SIM being dropped. The drop was due to outage at a GTP hub with a connectivity partner. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances or switched identity and recovered on another partner. We will continue to monitor and provide another update in 1 hour or sooner once more information becomes available.
Update
At 20:32 pm UTC we have experienced a drop in Super SIM connectivity data sessions. Approximately 97% of sessions have already recovered by moving to an alternate IMSI and recovery continues. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super Sim events . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.