Calls Endpoint Returning HTTP 500s For Completed Calls

Incident Report for Twilio

Resolved

We are no longer observing increased HTTP 500s on the Calls API. This incident is resolved.

Posted Jun 30, 2025 - 17:34 PDT

Monitoring

We have mitigated the problem of increased HTTP 500s on the Calls API. We are seeing improvements in making GET requests to the Programmable Voice Calls API endpoints for completed calls. The engineering team is monitoring the problem to ensure full recovery and will provide another update in 30 minutes or as soon as the information becomes available.

Posted Jun 30, 2025 - 17:02 PDT

Update

We are currently observing increased HTTP 500s when making GET requests to the Programmable Voice Calls API endpoints for completed calls. Call creation and in-progress calls are not affected. Our engineers are investigating, and we will provide an update in 1 hour or as soon as we have more information.

Posted Jun 30, 2025 - 16:31 PDT

Investigating

Our monitoring systems have detected a potential issue with the Programmable Voice API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 30, 2025 - 16:22 PDT

This incident affected: DEVELOPER TOOLS (REST API).