Issue with Credit Cards Processing

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Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Scheduled maintenance

System Metrics

Issue with Credit Cards Processing

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 17, 2019 - 02:35 PDT

Update

We are continuing to monitor our billing system as our systems recover. Data in all impacted accounts will be corrected.

Posted Sep 16, 2019 - 21:16 PDT

Monitoring

Our engineers have identified and resolved the billing issue. Any accounts impacted during this time will be corrected.

Posted Sep 16, 2019 - 17:34 PDT

Update

We are continuing to investigate an issue in our billing system that is causing errors when automatically recharging credit cards or upgrading trial accounts.

Posted Sep 16, 2019 - 16:43 PDT

Investigating

We are currently experiencing issues in our billing system impacting trial upgrades and account recharging.

Posted Sep 16, 2019 - 16:11 PDT

This incident affected: TWILIO PLATFORM (Billing).