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Twilio Services
Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
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        Issue with Credit Cards Processing

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Sep 17, 2019 - 02:35 PDT

        Update

        We are continuing to monitor our billing system as our systems recover. Data in all impacted accounts will be corrected.
        Posted Sep 16, 2019 - 21:16 PDT

        Monitoring

        Our engineers have identified and resolved the billing issue. Any accounts impacted during this time will be corrected.
        Posted Sep 16, 2019 - 17:34 PDT

        Update

        We are continuing to investigate an issue in our billing system that is causing errors when automatically recharging credit cards or upgrading trial accounts.
        Posted Sep 16, 2019 - 16:43 PDT

        Investigating

        We are currently experiencing issues in our billing system impacting trial upgrades and account recharging.
        Posted Sep 16, 2019 - 16:11 PDT
        This incident affected: TWILIO PLATFORM (Billing).
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