Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        DNS Failures Impacting Twilio APIs and Twilio Websites

        Incident Report for Twilio

        Resolved

        We are seeing full recovery for the subset of Twilio products that were degraded for 6 minutes between 11:37AM and 11:43AM Pacific Time on 10/29/2020. This issue has been resolved.
        Posted Oct 29, 2020 - 15:48 PDT

        Update

        A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43AM Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. We are still seeing impact to a subset of Flex services. Please clear/refresh your cache and DNS. We will continue to monitor and provide another update in 1 hour.
        Posted Oct 29, 2020 - 15:35 PDT

        Update

        A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43AM Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. We are still seeing impact to a subset of Flex services. Please clear/refresh your cache and DNS. We will continue to monitor and provide another update in 30 minutes.
        Posted Oct 29, 2020 - 15:06 PDT

        Update

        A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43AM Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. We are still seeing impact to a subset of Flex services. Please clear/refresh your cache and DNS. We will continue to monitor and provide another update in 30 minutes.
        Posted Oct 29, 2020 - 14:37 PDT

        Update

        We are continuing to monitor for any further issues.
        Posted Oct 29, 2020 - 13:10 PDT

        Update

        A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43 Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. We are still seeing impact to a subset of Voice services. Please clear/refresh your cache and DNS. We will continue to monitor until this has been fully resolved.
        Posted Oct 29, 2020 - 13:08 PDT

        Monitoring

        A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43 Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. If you are still experiencing errors, please clear/refresh your cache. The issue has now been resolved.
        Posted Oct 29, 2020 - 12:28 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 29, 2020 - 11:49 PDT
        This incident affected: DEVELOPER TOOLS (Console, REST API), SERVERLESS (Studio), FLEX (Flex Application Platform, TaskRouter, Flex Insights), ACCOUNT SECURITY (Verify, Lookup), PROGRAMMABLE VIDEO (Compositions), PROGRAMMABLE VOICE (Recording), PROGRAMMABLE CHAT, and PROGRAMMABLE MESSAGING (Notify, Conversations).