We are seeing full recovery for the subset of Twilio products that were degraded for 6 minutes between 11:37AM and 11:43AM Pacific Time on 10/29/2020. This issue has been resolved.
Posted Oct 29, 2020 - 15:48 PDT
Update
A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43AM Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. We are still seeing impact to a subset of Flex services. Please clear/refresh your cache and DNS. We will continue to monitor and provide another update in 1 hour.
Posted Oct 29, 2020 - 15:35 PDT
Update
A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43AM Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. We are still seeing impact to a subset of Flex services. Please clear/refresh your cache and DNS. We will continue to monitor and provide another update in 30 minutes.
Posted Oct 29, 2020 - 15:06 PDT
Update
A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43AM Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. We are still seeing impact to a subset of Flex services. Please clear/refresh your cache and DNS. We will continue to monitor and provide another update in 30 minutes.
Posted Oct 29, 2020 - 14:37 PDT
Update
We are continuing to monitor for any further issues.
Posted Oct 29, 2020 - 13:10 PDT
Update
A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43 Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. We are still seeing impact to a subset of Voice services. Please clear/refresh your cache and DNS. We will continue to monitor until this has been fully resolved.
Posted Oct 29, 2020 - 13:08 PDT
Monitoring
A subset of Twilio products were degraded for 6 minutes between 11:37AM and 11:43 Pacific Time on 10/29/2020. During this period of time customers may have experienced unavailability of Twilio’s API and websites. If you are still experiencing errors, please clear/refresh your cache. The issue has now been resolved.
Posted Oct 29, 2020 - 12:28 PDT
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.