Automated Alert: Minimal Customer Impact with MMS-capable Toll Free Number Search via Console and API

Incident Report for Twilio

Resolved

We have fully investigated the MMS-capable Toll Free Number Search issue via console and API, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. We have resolved this issue and all systems are operational.

Posted Aug 17, 2021 - 16:19 PDT

Investigating

Our monitoring systems have detected a potential issue when searching for MMS-capable toll free numbers in Console and API unless you specify an area code. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 17, 2021 - 15:53 PDT

This incident affected: DEVELOPER TOOLS (Console, REST API).