SMS Delivery Delays to Multiple Networks in United States of America for a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United States of America for a subset of shortcodes. This incident has been resolved.

Posted Dec 26, 2025 - 15:55 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to to multiple networks in the United States of America for a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 26, 2025 - 13:55 PST

Update

We are continuing to experience SMS delivery delays to multiple networks in the United States of America for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available

Posted Dec 26, 2025 - 11:52 PST

Update

We are continuing to experience SMS delivery delays to multiple networks in the United States of America for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available

Posted Dec 26, 2025 - 09:52 PST

Investigating

We are experiencing SMS delivery delays to multiple networks in the United States of America for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 26, 2025 - 08:57 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).