SMS Delivery delays for a Subset of Small Networks in the US for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays for a subset of small networks in the US for a subset of short codes. This incident has been resolved.

Posted Sep 01, 2023 - 17:42 PDT

Monitoring

We are observing recovery in SMS delivery delays for a subset of small networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 01, 2023 - 15:51 PDT

Update

We are continuing to investigate an issue causing SMS delivery delays for a subset of small networks in the US for a subset of short codes. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 01, 2023 - 12:37 PDT

Update

We are continuing to investigate an issue causing SMS delivery delays for a subset of small networks in the US for a subset of short codes. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Sep 01, 2023 - 10:37 PDT

Investigating

We are experiencing SMS delivery delays for a subset of small networks in the US for a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 01, 2023 - 09:38 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).