User Authentication Identity API Errors in Canada

Incident Report for Twilio

Resolved

We are no longer experiencing User Authentication Identity API errors in Canada. This incident has been resolved.

Posted Mar 21, 2026 - 04:59 PDT

Update

We continue to see recovery for User Authentication Identity API errors in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2026 - 03:18 PDT

Monitoring

We have started seeing recovery for User Authentication Identity API errors in Canada.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2026 - 01:19 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2026 - 00:16 PDT

This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap).