Degraded performance - Programmable Voice

Incident Report for Twilio

Resolved

Between 11:04am and 11:24am the Twilio Programmable Voice stack experienced an issue where new calls would get queued, but would not get dialed. This affected a number of Programmable Voice customers using PSTN dials, Client dials, Conference dials. Our engineers have restored the service and all systems are operational at this time.

Posted Aug 19, 2016 - 12:13 PDT

Monitoring

Our team has restored the affected services. Customers should not experience any degraded performance at this time, however our engineers are continuing to monitor the situation.

Posted Aug 19, 2016 - 11:44 PDT

Investigating

We are currently investigating an issue with degraded service across several Twilio Programmable Voice products - customers PSTN calls, Conference calls, Client calls, and TwiML dials may be affected. Our team is working on resolving these issues. We will provide a further update in 15 minutes.

Posted Aug 19, 2016 - 11:26 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, Client Web US1, Conference US1, TwiML US1).