SMS Delivery Failures to United Kingdom Virgin Mobile

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the UK on Virgin Mobile handsets. This incident has been resolved.

Posted Mar 03, 2021 - 06:50 PST

Monitoring

We are observing successful SMS delivery to the UK on Virgin Mobile handsets. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 03, 2021 - 05:30 PST

Investigating

We are experiencing SMS delivery failures when sending messages to Virgin Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 03, 2021 - 04:59 PST

This incident affected: CARRIER NETWORK (SMS, Europe).