SMS Delivery Delays to MobiFone Network in Vietnam for a Subset of Twilio Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to to MobiFone Network in Vietnam for a Subset of Twilio Phone Numbers. This incident has been resolved.

Posted Aug 08, 2024 - 17:58 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to MobiFone Network in Vietnam for a Subset of Twilio Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 08, 2024 - 16:32 PDT

Update

We are experiencing SMS delivery delays when sending messages to MobiFone Network in Vietnam for a Subset of Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 08, 2024 - 16:05 PDT

Investigating

We've become aware of a potential issue with MS Delivery Delays to MobiFone Network in Vietnam for a Subset of Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 08, 2024 - 16:01 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).