SMS Delivery Delays to Claro Network In Puerto Rico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro network in Puerto Rico. This incident has been resolved.

Posted Jun 25, 2024 - 04:14 PDT

Update

We continue to observe successful SMS delivery when sending messages to Claro network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 25, 2024 - 02:25 PDT

Monitoring

We are observing successful SMS delivery when sending messages to Claro network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 25, 2024 - 00:25 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 24, 2024 - 17:51 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 24, 2024 - 13:45 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 24, 2024 - 11:54 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 24, 2024 - 11:08 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).