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        Increased Number of 400 Errors from Deepgram Speech Recognition Provider

        Incident Report for Twilio

        Resolved

        Speech Recognition was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced Increased number of 400 errors from Deepgram speech recognition provider. The issue has now been resolved.
        Posted Dec 10, 2025 - 12:34 PST

        Update

        Speech Recognition was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced Increased number of 400 errors from Deepgram speech recognition provider. The issue has now been resolved.
        Posted Dec 10, 2025 - 12:26 PST

        Monitoring

        Our engineers are currently investigating the customer impact of a retroactive issue with Increased number of 400 errors from Deepgram Speech Recognition Provider. We will follow up and provide customer impact details within 2 hours.
        Posted Dec 10, 2025 - 12:18 PST
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