Inbound Message Delivery Delays to Twilio Philippines Phone Numbers - Mobile Originated

Incident Report for Twilio

Resolved

The issue affecting message delays to Twilio Philippines Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Jan 22, 2022 - 00:23 PST

Monitoring

We have started seeing recovery for the issue causing message delays to Twilio Philippines Phone Numbers has been identified. Customers may experience latency more than 60 minutes in receiving SMS messages from various mobile networks in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 21, 2022 - 22:34 PST

Investigating

We are experiencing message delays to Twilio Philippines Phone Numbers. Customers may experience latency more than 60 minutes in receiving SMS messages from various mobile networks in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 21, 2022 - 21:34 PST

This incident affected: CARRIER NETWORK (SMS, APAC).