Flex Insights Real Time Stats delayed

Incident Report for Twilio

Resolved

We are no longer experiencing any issues in Flex Insights Real Time Stats and Flex Insights is operating normally at this time. This incident has been resolved.

Posted Feb 10, 2022 - 07:30 PST

Monitoring

Our engineering team are seeing an improvement in Flex Insights Real Time Stats. Over the last few hours, Flex RT stats dashboard were previously showing incorrect/delayed values for the number of workers per activity metrics. Our engineering will continue to monitor the situation and provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 10, 2022 - 06:04 PST

Update

Flex Insights Real Time Stats are degraded. Over the last few hours, Flex RT stats dashboard are showing incorrect/delayed values for the number of workers per activity metrics. Our engineering team is actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 10, 2022 - 04:58 PST

Update

Flex Insights Real Time Stats are degraded. Over the last few hours, Flex RT stats dashboard are showing incorrect/delayed values for the number of workers per activity metrics. Our engineering team is actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 10, 2022 - 03:09 PST

Investigating

Flex Insights Real Time Stats are degraded. Over the last few hours, Flex RT stats dashboard are showing incorrect/delayed values for the number of workers per activity metrics. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 10, 2022 - 02:27 PST

This incident affected: FLEX (Flex Insights).