SMS Delivery Delays to Dish Network in the US from a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Dish Network in the US. This incident has been resolved.

Posted May 30, 2024 - 19:05 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Dish Network in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 30, 2024 - 17:05 PDT

Update

We are experiencing SMS delivery delays when sending messages to Dish Network in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 30, 2024 - 16:20 PDT

Investigating

Our monitoring systems have detected a potential issue SMS delivery delays to Dish Network in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 30, 2024 - 16:09 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).