Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
High Latencies Observed for Messaging Insights Dashboard for Several Customers
Incident
Report for Twilio
Resolved
High latencies for loading insights dashboards has been resolved and Messaging Insights Dashboard is operating normally at this time.
Monitoring
We are observing recovery in high latencies for loading insights dashboards. We will continue monitoring the service to ensure a full recovery. We will provide another update by next Monday Dec/2 at 15:51 PST.
Update
We continue investigating high latencies for loading insights dashboards. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating high latencies for loading insights dashboards. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with high latencies for insights dictionary load. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).