High Latencies Observed for Messaging Insights Dashboard for Several Customers

Incident Report for Twilio

Resolved

High latencies for loading insights dashboards has been resolved and Messaging Insights Dashboard is operating normally at this time.

Posted Dec 02, 2024 - 16:09 PST

Monitoring

We are observing recovery in high latencies for loading insights dashboards. We will continue monitoring the service to ensure a full recovery. We will provide another update by next Monday Dec/2 at 15:51 PST.

Posted Nov 29, 2024 - 18:28 PST

Update

We continue investigating high latencies for loading insights dashboards. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 29, 2024 - 16:51 PST

Update

We are investigating high latencies for loading insights dashboards. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 29, 2024 - 15:51 PST

Investigating

Our monitoring systems have detected a potential issue with high latencies for insights dictionary load. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 29, 2024 - 15:37 PST

This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).