Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer experiencing Super SIM connectivity issues. This issue has been resolved.

Posted Mar 15, 2022 - 09:14 PDT

Identified

One of Super SIM's downstream connectivity partners confirmed that an unexpected networking issue was encountered while performing maintenance during a scheduled maintenance window leading to the loss of connectivity. As more details become available, Twilio will coordinate with them to identify and plan betterments to reduce the likelihood of the same issue occurring. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Mar 15, 2022 - 08:56 PDT

Update

Beginning at 5:23am PST, we observed ~9% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We saw a recovery of 75% of impacted devices recovered within 15 minutes and see full recovery since 6:23 am PST. We will continue to monitor and will provide another update in 2 hours or sooner once more information becomes available.

Posted Mar 15, 2022 - 07:16 PDT

Update

We are experiencing Super SIM connectivity issues on subset of Super SIM. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Mar 15, 2022 - 06:57 PDT

Investigating

We are experiencing Super SIM connectivity issues on subset of Super SIM. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Mar 15, 2022 - 05:58 PDT