Lookup Identity Match and SIM Swap Failures

Incident Report for Twilio

Resolved

We are no longer experiencing intermittent issues with Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. This incident has been resolved.

Posted Jun 16, 2023 - 15:57 PDT

Monitoring

We are observing recovery with the Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2023 - 13:38 PDT

Update

We continue to observe intermittent issues with the Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 16, 2023 - 09:34 PDT

Update

We continue to observe intermittent issues with the Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 16, 2023 - 05:30 PDT

Update

We are experiencing intermittent issues with the Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2023 - 03:30 PDT

Investigating

We are experiencing intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 16, 2023 - 03:00 PDT

This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap).